Camera Security Now Returns & Refunds
Products sold by Camera Security Now are covered by our 20-day
return period. Policies regarding items that are covered by
the 20-day return period are listed below.
All returns covered under our 20-day return period are subject
to the following:
- For all
Return / Exchanges please call Camera Security Now Customer
Service at (513) 422-1907 Mon-Fri 10am-4pm Eastern Time
Zone.
- A
Return Merchandise Authorization (RMA) number issued by
Camera Security Now must accompany all returns.
- RMA
numbers must be obtained no later than 20 days from the date
the product was shipped out to you. After 20 days, all
product returns must be handled directly by the manufacturer
or warranty provider.
- All RMA
numbers are valid for 10 days from the date of issuance.
- All
products must be returned unopened, including original
packaging and all documentation and accessories. Charges
will be applied for all missing accessories or parts.
- Camera
Security Now will not accept items that have been physically
damaged or misused.
- All
returns must be shipped freight prepaid.
- All
related fees (shipping & return shipping fees) are
NON-REFUNDABLE for all products in all cases.
-
Camera
Security Now does not offer cross ship service.
-
15%
restocking fee applies to all refunds.
Note: Base cost will reflect current market price, and 15%
restocking fee will apply after this adjustment. Therefore,
total refund is subtracting.
-
Please
allow 1-2 weeks to process all refunds.
-
After
20 days of the purchase date, all items that need to be
returned for repair will have to be sent directly to the
manufacturer or warranty provider. Please see the products'
individual pages for additional details on warranty
coverage.
-
A 5%
Transaction fee + $10 Cancellation fee will be assessed for
all orders that are canceled prior to being shipped.
Bundled Items
- When
returning an item that was originally part of a bundle, the
refund amount will be based on the item's single unit price
at the time of return.
-
Arrangement for a return must be made within 20-days from
the date the item is shipped.
-
Products that are defective and/or the seal of included
software is broken, can only be returned for repair /
replacement.
- All
returns must also follow the return procedures mentioned
above.
Warranty Service
In all cases, you must obtain a RMA number! If Camera Security
Now is the warranty provider, you must obtain a RMA number from
Camera Security Now Customer Service Dept. at (513) 422-1907. If
a manufacturer or third party is responsible you must obtain a
RMA number from them.
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