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Warranty Information


Security Camera Systems Commercial Installation Warranty


Installation

All security cameras, network video recorders, and other electrical equipment installed by CameraSecurityNow.com come protected by a 3-year manufacturer's warranty, unless stated otherwise. This warranty covers the repair or replacement of defective equipment (please refer to restrictions below), but does not cover any technical support, or onsite labor for defective equipment.

The labor cost portion of your original installation invoice covers the time spent onsite during the initial installation process only; it does not include ongoing or future technical support for the installed product(s). However, technical support is available with the purchase of an extended warranty. If an issue arises within the first 90 days, and it is determined by CameraSecurityNow.com to be the fault of the initial installation process performed by CameraSecurityNow.com – the cost of the service call will then be covered at no charge by CameraSecurityNow.com. If the issue is determined to be anything other than an installation fault, (for example; equipment failure, acts of nature, tampering, etc.) a service call fee of $130 per hour, plus Sales Tax will be charged, plus the cost of any uncovered equipment replacement.

If applicable, the initial labor cost of networking (ie: setup of: mobile devices, laptops, remote viewing, modems, routers) within your location(s) covers the initial one-time setup of your equipment. It does not include ongoing or future technical support. However, technical support is available with the purchase of an extended warranty. At some point, some of your hardware may run a software update. This may cause the original settings to be overwritten by the update. Recovering these settings due to software updates is not covered under the initial installation fees. We advise our customers to create a screen capture of your settings, and ensure that you have made note of the password for your DVR. Then in the event of a software update, you can simply re-input the settings. Apple devices in particular, do a fair number of software updates and routinely wipe out the settings, so we highly recommend Apple product users to back up their settings somewhere safe.

All the security camera equipment that has been/is being installed is programmed using the default CameraSecurityNow.com settings. CameraSecurityNow.com retains a copy of these settings for cases of future technical support. If a customer decides to change these settings, they assume the responsibility of keeping a record of them and providing them upon request if future technical support is required. **NOTE: If your internet service provider resets or replaces your modem, the settings in the DVR may automatically change. CameraSecurityNow.com is not responsible to correct the DVR software settings, and this situation will result in either an onsite or remote access service call. Standard labor rates ($130/hr plus Sales Tax) will apply unless a valid service contract is in place.


Malfunctioning or Damaged Equipment

Our installers always provide a professional installation of your equipment and ensure that all equipment is working correctly and without problems on the day(s) that it is initially installed.

In cases of malfunctioning or damaged equipment, consider the following options:

  1. 1.) You request a technician to return to the installation location:

    1. ¹ If the problem is the result of a defect in the installation this service call is covered by CameraSecurityNow.com

    2. ² If the problem is the result of misuse or tampering; (i.e. equipment being unplugged, wires cut or chewed, etc.), the service call is not covered and you will be charged an onsite labor charge of $130/hour plus Sales Tax plus the cost of any uncovered equipment, unless a valid service contract is in place.

    3. ³ If the problem is the result of defective equipment covered by equipment warranty, the standard labor rates ($130/hour plus Sales Tax) apply for the technician to come onsite, dismantle and replace the faulty equipment. The hardware costs will be covered under warranty or extended warranty if purchased.

  2. 2.) You decide to remove the equipment from your building, returning the malfunctioning equipment to CameraSecurityNow.com, where it will be determined if it can be covered under the manufacturer’s warranty. If the equipment is covered by warranty, it will be repaired or replaced free of charge within 30 days. Possible shipping charges may apply for faster turnaround times. Customer is responsible for the pick-up and re-installation of the equipment.

  3. 3.) Warranty does not apply to the following:

    1. to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;

    2. to cosmetic damage, to boxes, packaging or exterior surfaces;

    3. to damage caused by use with another product;

    4. to damage caused by accident, abuse, misuse, liquid contact, fire, acts of God/nature or other external causes;

    5. to damage caused by operating the product outside any guidelines published by the manufacturer;

    6. to damage caused by service (including upgrades and expansions), performed by anyone who is not a representative of CameraSecurityNow.com;

    7. to a product that has been modified to alter functionality or capability without the written permission of CameraSecurityNow.com, including but not limited to installation of custom firmware or other software;

    8. to defects caused by normal wear and tear or otherwise due to the normal aging of the product;

    9. if any serial number has been removed or defaced from the product;


Optional Extended Warranty Available for Purchase


CameraSecurityNow.com offers an extended warranty that includes equipment, onsite service, and priority phone-in technical support. The extended warranty:

  1. 1.) Includes up to 10 hours of onsite technical support (a $1,300 value), OR up to 20 – 30 minute technical support phone calls.

  2. 2.) At the end of the extended warranty yearly term, the contract will end and be considered expired. Any labor after the expiration will be billed at the current service rate unless a new extended warranty or service contract is purchased.

  3. 3.) Can be renewed annually, for a maximum of three years.


This extended warranty comes at the cost of $1040 + Sales Tax/year for a maximum of three years. The extended warranty can be paid in one sum or in monthly credit card payments of $86.66 + Sales Tax. If the customer chooses to pay yearly, the extended warranty will start and cover one year from the date of the signed contract. If the customer chooses to pay monthly, the contract will start from the date of the signed contract and payments will be automatically taken monthly. Should the monthly payments cease, this contract becomes null and void.

Customers have a 90 day period following their install, in which they have the option of purchasing the extended warranty. The customer can decide to renew a 1 year extended warranty before the first year expires. After the 3-year manufacturer's warranty expires, the customer will have the option to purchase a new service contract which is $1040 plus Sales Tax/year for labor (10 hours of labor or 20 - 30 minute support calls, or any combination that does not exceed 10 hours with phone calls billed in 30 minute increments) or $3,500 plus Sales Tax/year for labor and hardware.

Should an issue arise with your security camera system, please contact our office at 800-440-1662. Mention that you have a service contract and our staff will take a brief summary of your issue and pass the information onto our service manager. A technician will then contact you by phone to determine if the issue is something a telephone support call can fix or whether an onsite visit is required.

*Extended warranties extend the manufacturers original coverage and do not include catastrophic damage such as floods, lightning strikes, power surges, willful damage, acts of God etc.
**Service contracts do not include catastrophic damage such as floods, lightning strikes, power surges, willful damage, acts of God etc.
Labor rates are guaranteed during the warranty or service contract term.